22Bet Privacy Policy

Any time you open an account, place a bet or make a payment, you share some personal data with 22Bet.

This summary is an overview for Canadian players, covering the basics: what we collect, why we use it, who we share it with, how it’s protected, and what rights you have.

For the full legal wording and latest updates, always refer to the official Privacy Policy on the site.

What Information Does 22Bet Collect?

To run your account and follow the law, 22Bet may collect:

• Contact and ID Details: name, date of birth, address, email, and phone.
• Account Data: username, encrypted password, settings, and preferences.
• Payment and Transaction Data: deposit and withdrawal details handled via secure providers.
• Verification Documents: copies of ID and proof of address or payment when required.
• Technical and Usage Data: IP, device and browser info, log‑ins, and pages visited.
• Support History: messages sent to customer service.

This is used to manage your account safely, meet legal duties, and improve how the site works.

Why Does 22Bet Use Your Data?

Your information is mainly used to:

• Create and manage your account.
• Process payments, bonuses, and transaction history.
• Verify age and identity and prevent fraud, money‑laundering, and abuse.
• Run and improve the website, apps, and services.
• Send account notices and, where you agree, marketing messages.
• Handle complaints and enforce the rules.

The legal basis includes your consent when you sign up, the need to perform the betting contract, legal obligations under gambling and AML laws, and 22Bet’s legitimate interest in running a safe, fair platform. Personal data is not sold as a stand‑alone product.

Cookies and Tracking Technologies

22Bet uses cookies and similar tools to keep you logged in, remember your settings, protect your account, and understand how the site is used.

Broadly, there are:

• Strictly necessary cookies for core features like log‑in and payments.
• Session and persistent/flash cookies that remember preferences between visits.
• Analytical cookies that count visitors and help improve navigation.
• Third‑party cookies from analytics or advertising partners.

You can control cookies in your browser or device settings, but blocking some of them may stop parts of the site or app from working properly.

Who Can Your Data Be Shared With?

22Bet may share relevant personal data with:

• Payment providers and banks.
• Identity‑verification and anti‑fraud services.
• IT and hosting companies.
• Analytics and marketing partners.
• Regulators and authorities, when required by law.
• Other group companies and authorized agents.

If there is a strong suspicion of fraud, chargebacks, game tampering, or money‑laundering, information can also be shared with other operators, payment providers, regulators, and law‑enforcement bodies — as allowed or required by law.

Where is Your Data Stored, and How is it Protected?

Data may be stored on servers in several countries, including outside Canada and the EU, but 22Bet applies security measures, such as:

• HTTPS/SSL (including 128‑bit encryption) between your device and the site.
• Firewalls and intrusion‑detection systems.
• Restricted staff access to sensitive records.
• Regular monitoring, backups, and security checks.

No system is 100% secure, but the aim is to reduce risk and react quickly if anything suspicious appears.

How Long Is Your Data Kept?

In general, data is kept:

• While your account is active.
• For a time afterwards, to meet legal, tax, and anti‑money‑laundering duties.

After that, it is deleted or anonymized. Because of AML rules, some identification and transaction records may need to be stored for at least 5 years from your last transaction or account closure, even if you ask for earlier erasure.

Exact retention periods can vary by record type and licensing jurisdiction, so some items may be kept longer than others where the law requires it.

Your Rights and Choices as a Player

In line with privacy laws, you can usually:

• Ask what personal data is held about you.
• Correct inaccurate or incomplete details.
• Request deletion of some data when it’s no longer needed, subject to legal retention rules.
• Opt out of marketing and object to some uses.
• Withdraw consent where processing is based on consent.

You can manage much of this via your account settings and unsubscribe links, or by contacting support or the privacy officer with any questions or complaints. In some cases, 22Bet may ask you to confirm your identity again before acting on a request, especially if it involves access to sensitive records or changes to your contact details.

Depending on where you live, you may also be able to raise concerns with a data‑protection authority if you are unhappy with how your information is being handled.

Security Reviews and Anti‑Money Laundering (AML)

22Bet is required to run security checks and follow anti‑money‑laundering rules. That can include reviewing deposits and withdrawals, checking your details against external databases, and asking for extra documents if something looks unusual.

In cases where there are serious concerns about fraud, stolen payment methods, chargebacks, game tampering or links to illegal activity, the company can freeze or close accounts, block transactions, and share relevant information with banks, payment providers, regulators or law‑enforcement bodies, as the law allows. Some data related to these checks may need to be kept longer than normal for compliance reasons.

Minors and Restricted Access

22Bet is for adults only and does not knowingly accept players under the legal gambling age.

If an account is found to belong to a minor, it may be closed, with the bets voided, and only minimal information kept to meet legal duties and prevent new attempts.

How to Contact 22Bet About Privacy

For privacy questions or to exercise your rights, you can email the privacy officer at policy@22bet.com or contact support at support-en@22bet.com.

Always refer to the full Privacy Policy and Cookies Policy on the website for the complete legal wording. Linked third‑party sites have their own privacy rules, and 22Bet can’t control how they handle your data or guarantee the security of information while it is being sent over the internet.